At JyotishGram, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and sensitive personal data when you visit our website, interact with our services, or contact us.

This policy is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, framed under Section 43A of the Information Technology Act, 2000, and in compliance with the applicable provisions of the Companies Act, 2013.

1. Definitions

1. Personal Information (PI)
   Any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available, is capable of identifying such a person.
2. Sensitive Personal Data or Information (SPDI)
   Includes but is not limited to:

• Passwords
  
• Financial information (e.g., bank account, credit/debit card)
  
• Physical, physiological, and mental health conditions
  
• Sexual orientation
  
• Medical records and history
  
• Biometric information
  
• Any detail relating to the above categories as provided to JyotishGram
  

1. Data Subject/User
   A natural person who provides personal or sensitive personal information to JyotishGram.

2. Information We Collect

We may collect the following categories of information:

a. Personally Identifiable Information (PII)

• Full name
  
• Date, time, and place of birth (for astrology services)
  
• Gender
  
• Email address
  
• Mobile number
  
• Location (city/state/country)
  

b. Sensitive Personal Data (as per IT Rules)

• User login password
  
• Payment information (via secure payment gateway)
  
• Health or psychological-related input for astrological analysis (if voluntarily submitted)
  
• Biometric or photo (if applicable and with consent)
  

c. Technical & Non-Personal Information

• IP address
  
• Device details (browser, OS)
  
• Cookies and session data
  
• Web analytics data (via tools like Google Analytics)
  

3. Purpose of Collection and Usage

The data collected is used for the following purposes:

• To provide personalized astrology readings, horoscopes, and related services
  
• To process payments for paid services
  
• To contact users about appointments, service updates, or promotional offers
  
• To enhance the user experience on the website
  
• To improve website functionality, content, and customer service
  
• To comply with legal obligations and regulatory requirements
  
  

4. Disclosure of Information

We do not disclose your personal or sensitive data to third parties except under the following circumstances:

• With your express consent
  
• To our trusted service providers or affiliates under strict confidentiality agreements (e.g., payment processors, cloud storage providers)
  
• If required by law, legal process, or government request
  
• To protect and defend JyotishGram’s rights, property, or safety
  
• In connection with a business transfer, such as a merger or acquisition
  
  

5. Consent

By using JyotishGram’s website and services, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting our Grievance Officer (details below). Please note that withdrawal of consent may limit our ability to provide certain services.

6. Data Storage and Retention

• Your personal data is stored on secure servers within India or other jurisdictions compliant with Indian law.
  
• We retain your data only as long as required to fulfill the purposes described or as mandated by applicable law.
  
• Post retention, your data will be deleted or anonymized.
  

7. Security Measures

In accordance with Rule 8 of the IT Rules, JyotishGram implements reasonable security practices and procedures including:

• SSL encryption for secure data transmission
  
• Secure login mechanisms
  
• Regular audits and system scans
  
• Access control and role-based access restrictions
  
• Regular employee training and awareness
  

8. User Rights Under Indian Law

As per Indian law, you have the following rights:

• Right to access your personal data
  
• Right to rectify inaccuracies in your data
  
• Right to withdraw consent (wherever applicable)
  
• Right to request deletion (subject to legal and contractual obligations)
  

You may write to us to exercise any of these rights.

9. Grievance Redressal Mechanism

As per Rule 5(9) of the IT Rules, we have appointed a Grievance Officer to address your concerns:

Name: Avinash Kumar
Designation: Grievance Officer
Email: Care@Jyotishgram.com

The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 working days.

10. Use of Cookies

Our website uses cookies and tracking technologies for analytics and personalized user experience. You may disable cookies in your browser, but doing so may affect functionality.

11. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the website after changes signifies your acceptance of the updated policy.

13. Governing Law and Jurisdiction

This policy shall be governed by the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.