JyotishGram

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Privacy Policy

At JyotishGram, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and sensitive personal data when you visit our website, interact with our services, or contact us.

This policy is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, framed under Section 43A of the Information Technology Act, 2000, and in compliance with the applicable provisions of the Companies Act, 2013.

1. Definitions

  1. Personal Information (PI)
     Any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available, is capable of identifying such a person.
  2. Sensitive Personal Data or Information (SPDI)
     Includes but is not limited to:
  • Passwords
  • Financial information (e.g., bank account, credit/debit card)
  • Physical, physiological, and mental health conditions
  • Sexual orientation
  • Medical records and history
  • Biometric information
  • Any detail relating to the above categories as provided to JyotishGram
  1. Data Subject/User
     A natural person who provides personal or sensitive personal information to JyotishGram.

2. Information We Collect

We may collect the following categories of information:

a. Personally Identifiable Information (PII)

  • Full name
  • Date, time, and place of birth (for astrology services)
  • Gender
  • Email address
  • Mobile number
  • Location (city/state/country)

b. Sensitive Personal Data (as per IT Rules)

  • User login password
  • Payment information (via secure payment gateway)
  • Health or psychological-related input for astrological analysis (if voluntarily submitted)
  • Biometric or photo (if applicable and with consent)

c. Technical & Non-Personal Information

  • IP address
  • Device details (browser, OS)
  • Cookies and session data
  • Web analytics data (via tools like Google Analytics)

3. Purpose of Collection and Usage

The data collected is used for the following purposes:

  • To provide personalized astrology readings, horoscopes, and related services
  • To process payments for paid services
  • To contact users about appointments, service updates, or promotional offers
  • To enhance the user experience on the website
  • To improve website functionality, content, and customer service
  • To comply with legal obligations and regulatory requirements

4. Disclosure of Information

We do not disclose your personal or sensitive data to third parties except under the following circumstances:

  • With your express consent
  • To our trusted service providers or affiliates under strict confidentiality agreements (e.g., payment processors, cloud storage providers)
  • If required by law, legal process, or government request
  • To protect and defend JyotishGram’s rights, property, or safety
  • In connection with a business transfer, such as a merger or acquisition

5. Consent

By using JyotishGram’s website and services, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting our Grievance Officer (details below). Please note that withdrawal of consent may limit our ability to provide certain services.

6. Data Storage and Retention

  • Your personal data is stored on secure servers within India or other jurisdictions compliant with Indian law.
  • We retain your data only as long as required to fulfill the purposes described or as mandated by applicable law.
  • Post retention, your data will be deleted or anonymized.

7. Data Deletion

Delete Profile: To delete your profile on jyotishgram.com, including all associated personal information, click here “Delete your account”.

8. Security Measures

In accordance with Rule 8 of the IT Rules, JyotishGram implements reasonable security practices and procedures including:

  • SSL encryption for secure data transmission
  • Secure login mechanisms
  • Regular audits and system scans
  • Access control and role-based access restrictions
  • Regular employee training and awareness

9. User Rights Under Indian Law

As per Indian law, you have the following rights:

  • Right to access your personal data
  • Right to rectify inaccuracies in your data
  • Right to withdraw consent (wherever applicable)
  • Right to request deletion (subject to legal and contractual obligations)

You may write to us to exercise any of these rights.

10. Grievance Redressal Mechanism

As per Rule 5(9) of the IT Rules, we have appointed a Grievance Officer to address your concerns:

Name: Avinash Kumar
Designation: Grievance Officer
Email: info@jyotishgram.com

The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 working days.

11. Use of Cookies

Our website uses cookies and tracking technologies for analytics and personalized user experience. You may disable cookies in your browser, but doing so may affect functionality.

12. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly.

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the website after changes signifies your acceptance of the updated policy.

14. Governing Law and Jurisdiction

This policy shall be governed by the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.

 

Cancellation and Refund Policy – JyotishGram

At JyotishGram, we aim to deliver authentic astrology services and quality spiritual products with transparency and care. This policy outlines the conditions under which cancellations and refunds are permitted. By purchasing our services or products, you agree to the terms below.

1. Astrology Reports & Services

1.1 Personalized Reports & Consultations

  • Once an order for any astrology report, horoscope analysis, or personalized consultation has entered the processing stage (i.e., assigned to an astrologer), no refund will be issued under any circumstances.

  • Users are advised to carefully review service details and provide accurate birth data (date, time, and place of birth) before submission.

1.2 Cancellations Before Processing

  • If you wish to cancel an order before it is assigned to an astrologer, you must contact our customer support team within 1 hour of payment.

  • Cancellation requests made after this period may not be accepted.

  • Approval of such cancellations and refunds remains at the sole discretion of JyotishGram.

1.3 Incorrect or Incomplete Information

  • No refunds will be granted if incorrect or incomplete details (e.g., wrong birth date, wrong time, spelling errors in names, etc.) are provided by the user.

  • Users must double-check the data entered before submitting an order.

  • Corrections may be accepted if reported to our support team within 1 hour of placing the order, provided the astrologer has not already begun work.

1.4 Expectations & Predictions

  • Astrology is a field of guidance and interpretation. Outcomes may vary depending on multiple factors.

  • Refunds will not be issued if predictions, remedies, or guidance do not match user expectations.

2. Technical Issues

2.1 Delays in Delivery

  • Timelines given for reports or consultations are approximate. While JyotishGram endeavors to meet them, minor delays may occur due to technical or scheduling issues. Such delays do not qualify for refunds.

2.2 Duplicate Payments

  • If a customer is charged more than once for the same service due to a technical error, the extra payment will be refunded in full without deductions.

3. Astrology Products (Gemstones, Rudraksha, Yantras, etc.)

3.1 Damaged Products

  • Refunds will not be processed for any product that is damaged after delivery. Customers are responsible for handling and safekeeping of products once received.

3.2 Cash on Delivery (COD) Orders

  • For COD orders that are refused or returned, the cost of the product along with applicable shipping/custom/courier charges will still be applicable.

3.3 Transit Damages or Delivery Failures

  • If a product is damaged during transit or cannot be delivered due to JyotishGram’s fault, a replacement or refund may be considered.

3.4 Product Images & Variations

  • Product images on the website are for illustration purposes only. Actual products may vary slightly in size, color, or appearance. Refunds will not be granted on these grounds.

3.5 Spiritual Effectiveness

  • Gemstones, Rudraksha, Yantras, and other spiritual items are sold as per Vedic recommendations and traditions.

  • JyotishGram does not guarantee the spiritual or astrological effectiveness of such products, and refunds will not be issued for dissatisfaction with results.

4. Call with Astrologer

4.1 Missed Calls

  • No refunds will be provided if:

    • You fail to answer the call,

    • Provide an incorrect contact number, or

    • Your number is not reachable/under network coverage.

4.2 Successful Connection

  • Once the call connects successfully, the service is considered fully delivered, and no refund will apply.

5. General Refund Conditions

5.1 Deductions

  • All refunds (if applicable) will be processed after deducting:

    • Transaction charges,

    • Payment gateway fees,

    • Courier/shipping/customs charges (in case of products), and

    • Any other processing costs incurred by JyotishGram.

5.2 Processing Time

  • Approved refunds will be initiated within 7–10 business days. The amount may take additional time to reflect in the user’s bank account depending on the payment method and bank policies.

5.3 No Medical Substitutes

  • Astrology services, gemstones, and remedies are not substitutes for medical, psychological, or professional treatments. Dissatisfaction arising from perceived effectiveness will not be eligible for refunds.

6. Order Cancellations by JyotishGram

JyotishGram reserves the right to cancel any order at its discretion, including but not limited to:

  • Service unavailability,

  • Errors in pricing or product/service information,

  • Technical or system-related issues.

If an order is cancelled by JyotishGram after payment, a full refund of the paid amount will be issued.